Privacy Policy

Effective Date: January 1, 2026

At American Artesian LLC (“American Artesian,” “we,” “our,” or “us”), we value your trust. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, interact with our services, or purchase our products.

By accessing our website or providing your information to us, you agree to the practices described in this Privacy Policy.

I. Information We Collect

We collect a range of information to operate our business, fulfill orders, enhance your experience, and ensure legal compliance.

1. Information You Provide Directly

Contact Information: such as your name, email address, phone number, and mailing or shipping address
Account Details: including username and password if you create an account
Order & Billing Information: such as items purchased, payment method, delivery instructions, and billing address
Preferences & Feedback: including product interests, customer service interactions, and survey responses

2. Information We Collect Automatically

When you visit our site or use our services, we automatically collect certain data:

Device information (type, browser, operating system)
IP address and approximate location based on IP
Usage activity on our site (pages viewed, time spent, clicks)
Referring URLs, search queries, and advertising interactions
Cookies and similar technologies to understand behavior and preferences

3. Information from Other Sources

Service providers, delivery platforms, and analytics tools
Public sources or social media if you engage with us there
Partners and platforms when you log in or share content via third-party services

We may aggregate or anonymize data for analytics and service improvement. Aggregated or de-identified data is not subject to this policy.

II. How We Use Your Information

We process your information for the following purposes:

To fulfill orders, manage accounts, respond to inquiries, and provide services
To personalize content, send updates, or suggest relevant products
To improve our website, services, and customer experience
To protect systems and users from fraud or illegal activity
To comply with legal obligations or government requests
To send promotional communications or special offers (where consent is required)

If we rely on your consent, you may withdraw it at any time by contacting us. Withdrawal will not affect the lawfulness of prior processing.

III. How We Share Your Information

American Artesian™ shares your information only in situations that support your experience, fulfill orders, or comply with legal requirements.

1. Trusted Service Providers

Payment processing
Order fulfillment and delivery
Website hosting and analytics
Customer service and support
Marketing communications (email, SMS, promotions)
Data storage and security

These vendors are only authorized to use your information to perform services on our behalf.

2. Affiliated Entities

We may share data with affiliated companies or subsidiaries, if any, as part of normal operations and customer service management.

3. Business Transfers

In the event of a merger, acquisition, reorganization, or asset sale, your information may be transferred as part of the transaction while maintaining appropriate protections.

4. Legal Obligations and Safety

We may disclose personal information if required by law, court order, or government request, or to protect the rights, safety, and property of American Artesian™, our customers, or others.

5. With Your Consent

We may share your information for any purpose you authorize at the time of collection.

If you interact with third-party platforms (such as social media logins or external checkout tools), those platforms may collect data according to their own privacy policies.

If you participate in public areas of our site (e.g., reviews or comments), information you share may be visible to others.

IV. Advertising, Cookies & Tracking Technologies

We and our partners use cookies and similar technologies to improve performance, understand usage patterns, and deliver relevant content.

What Are Cookies?

Cookies are small data files stored on your device that help recognize you, remember preferences, and enhance browsing. Similar technologies include pixel tags, local storage, and tracking scripts.

Types of Cookies We Use

Essential Cookies: Necessary for core functionality such as secure checkout and navigation
Functional Cookies: Remember preferences like region or language
Performance Cookies: Collect anonymous data about site usage to improve performance
Targeting & Advertising Cookies: Deliver relevant ads based on browsing behavior

We may also use cookies to track items in your cart and send reminders if a purchase is abandoned.

Controlling Cookies

Block or delete existing cookies
Set alerts when cookies are sent
Disable specific tracking types

Disabling cookies may affect your ability to use some parts of our website.

Third-Party Advertising

Advertising partners may use cookies for interest-based advertising across the internet.

Network Advertising Initiative
Digital Advertising Alliance

Opt-outs are browser-specific and may need to be re-applied if cookies are cleared.

V. Your Rights & Choices

Depending on applicable laws, you may have the right to:

Access personal information we hold about you
Correct inaccurate data
Request deletion of your information
Withdraw consent where applicable
Object to certain uses of your data
Limit sharing or sale of personal information
Receive a copy of your data in portable format

How to Submit a Request

Email: hq@americanartesian.com

We may request verification before fulfilling requests.

Marketing Preferences

Click “Unsubscribe” in marketing emails
Reply “STOP” to SMS messages
Contact hq@americanartesian.com

Non-Discrimination

We will never deny services, pricing, or access to products because you exercise your privacy rights.

VI. International Data Transfers

American Artesian™ operates in the United States, and your information may be processed or stored in the U.S. or other countries. We use safeguards such as contractual protections and confidentiality agreements to protect transferred data.

VII. Children

We do not knowingly collect personal information from children under the age defined by applicable laws (such as 13 in the U.S.) without parental consent. If we learn such data has been collected, it will be deleted promptly.

VIII. Data Retention, Security & Integrity

We retain personal information only as long as necessary to fulfill the purposes described in this policy and comply with legal obligations.

Data Security

We maintain physical, technical, and administrative safeguards to protect your information. However, no internet transmission method is completely secure.

IX. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” will be revised whenever updates occur. Continued use of our services indicates acceptance of changes.

X. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us.

Email
hq@americanartesian.com

Mailing Address
American Artesian LLC
44679 Endicott Drive
Suite 300
Ashburn, VA 20147
USA