Absolutely. American Artesian™ meets or exceeds all FDA standards for bottled water quality. It’s a safe, healthy, and naturally pure choice for everyday hydration.

At American Artesian™, we follow the standard U.S. guideline of a two-year “best by” date. While water itself doesn’t expire, we recommend enjoying it within this timeframe for the freshest taste. You’ll find the date printed beneath the label on each bottle.

Our water is naturally filtered through ancient rock formations deep underground — no reverse osmosis, additives, or artificial enhancement required. To ensure safety without compromising purity, we use a minimal-touch, three-step process: fine particle filtration, UV light sterilization, and a light ozonation rinse. The result is safe, exceptionally pure artesian water — without the chemicals or treatment agents found in many bottled brands.

Yes — but only those found naturally in our aquifer. We don’t add synthetic electrolytes. What you taste is the real mineral composition of our source, preserved by nature and untouched in the bottle.

At American Artesian™, our natural artesian water contains naturally occurring minerals including:

• Calcium – Supports bone strength and hydration
• Silica – Known for benefits to skin, hair, and joints
• Magnesium – Helps regulate muscle and nerve function
• Potassium – Maintains fluid balance and energy support
• Sodium (trace amounts) – Naturally present, never added

These elements contribute to our signature smooth taste and refreshing finish.

American Artesian™ has a naturally alkaline pH of 7.7 or higher. This balanced level reflects the purity of our source and supports everyday hydration without artificial enhancement.

Our water is never purified, enhanced, or altered. It flows through layers of natural rock, absorbing beneficial minerals along the way, and is bottled at the source using a solar-powered, minimal-contact process. The result is clean, smooth, and naturally balanced water — untouched until you open the bottle.

Artesian water is drawn from a confined aquifer — a deep, pressurized underground chamber encased in rock. When accessed, the natural pressure allows the water to rise without the need for mechanical pumping. This protected environment naturally filters the water, resulting in exceptional purity and mineral content.

At American Artesian™, our natural artesian water is sourced from a pristine aquifer located over 400 feet beneath the surface in Hanover County, Virginia. Naturally protected by layers of stone and earth, the aquifer acts as a barrier against surface contaminants — preserving the water’s purity, mineral profile, and naturally alkaline balance. Bottled directly at the source, every drop reflects the clean, crisp taste that only nature can provide.

We’re here to help. If your question isn’t answered in our FAQ, please email us at hq@americanartesian.com for general inquiries, or delivery@americanartesian.com for anything related to orders or subscriptions. We respond to every message with care.

If you’re enrolled in a subscription or prepaid plan, your account will display each shipment as a separate order. These are fulfillment records — not duplicate charges. You’ll only be billed according to your selected plan.

Once logged in, go to your Account Dashboard where you can update your personal details, shipping address, and subscription settings at any time.

Click “Log In” at the top right of our website, then select “Forgot Password?” Enter the email you used to sign up, and we’ll email you a secure link to reset it.

You can sign up directly from the “Account” link at the top of our website. Just enter your email address, choose a secure password, and you’re all set. You don’t need an account to place a one-time order — but it’s helpful for subscriptions and tracking future deliveries.

Creating an account allows you to manage your orders with ease. You can save and update your shipping details, view your order history, manage your subscription preferences, and access support more quickly — all from one place.

Please don’t hesitate to get in touch. Every message matters — and we treat it that way.

At this time, we provide support exclusively by email. This ensures we can respond promptly, document your request clearly, and maintain the high level of personalized service you deserve.

You can learn about our mission, source, and sustainability practices throughout this website. If there’s something specific you’re looking for, just reach out to hq@americanartesian.com — we’re always happy to assist.

Yes — we’re selectively building relationships with like-minded retail and hospitality partners. If you’re interested in featuring American Artesian™ at your location, please email hq@americanartesian.com with a brief introduction. We look forward to learning more.

We offer tailored solutions for qualifying bulk, recurring, or hospitality orders. If you’re interested in a long-term arrangement or large-volume shipment, reach out to delivery@americanartesian.com and we’ll be happy to explore options with you.

Yes. We’re proud to support hospitality and business partners with flexible ordering options. Whether you’re stocking a restaurant, planning a special event, or outfitting an office, please email delivery@americanartesian.com to begin the conversation.

We’re here to help. For general questions, partnership inquiries, or anything outside of delivery, please email us at hq@americanartesian.com. Every message is read and responded to with care — we aim to deliver a premium experience at every touchpoint.

We move quickly to fulfill orders, so please contact us as soon as possible. If your order has not yet shipped, we’ll do our best to accommodate your request. Prepaid subscriptions (such as 3-, 6-, or 12-month plans) are non-refundable but can be shipped all at once upon request.

For health and safety reasons, we do not accept returns. However, if something’s not right with your order, please contact us and we’ll do our best to resolve it.

Mistakes are rare, but if you receive the wrong product, let us know and we’ll send the correct one right away — at no cost to you.

If your order arrives damaged or incomplete, please contact us immediately at delivery@americanartesian.com. We’ll make it right.

We ship via trusted national carriers to ensure safe, timely delivery. Larger or bulk orders may arrive via specialty freight services.

Orders typically ship the next business day. Orders placed over the weekend or on holidays will ship on the next business day.

Once your order ships, you’ll receive a confirmation email with tracking information. Most orders arrive within 3–5 business days. If you ever need help tracking a shipment, just reach out.

Each order can be delivered to one address. If you’d like to ship to multiple locations, simply place a separate order for each destination.

Yes. We offer flexible options for business and hospitality partners. Email delivery@americanartesian.com with a few details about your needs, and we’ll be happy to assist.

Absolutely. Whether it’s a one-time gesture or a recurring gift, just enter the recipient’s address at checkout and include a note if you wish. If you’d like help setting up something special, feel free to contact us.

You can manage your subscription directly through your American Artesian™ account — including pausing, changing quantities, skipping a delivery, or updating your address. For anything else, our team is happy to assist at delivery@americanartesian.com.

Prepaid subscriptions are final sale and non-refundable. This helps us provide special pricing and plan fulfillment in advance. That said, if your needs change, we’re happy to accommodate by delivering all remaining shipments at once. Just email delivery@americanartesian.com and we’ll make sure you’re taken care of.

With a standard subscription, you’re billed automatically each month and can pause or adjust your deliveries at any time. A prepaid subscription allows you to pay upfront for a 3-, 6-, or 12-month plan — perfect for gifting, planning ahead, or securing additional savings. Prepaid orders can be shipped monthly or delivered all at once, depending on your preference.

Yes — our subscription service makes it easy to stay stocked. Just choose your bottle size and delivery frequency, and we’ll take care of the rest. You’ll receive your water on the same day each month, and can adjust your plan at any time through your account.

Ordering is simple. Visit our online shop to select your preferred bottle size and quantity of our natural artesian water. You can choose a one-time purchase or a subscription plan that fits your lifestyle. At checkout, follow the secure process and you’ll receive a confirmation email with all the details.

We encourage all customers to recycle their bottles through local recycling programs. Every small action contributes to a larger impact — and we believe sustainability begins with simple, intentional choices.

Not yet — but it’s part of our future vision. As we grow, we plan to introduce glass packaging for select offerings as another step toward minimizing plastic and providing sustainable alternatives for home and hospitality.

No. All of our bottles are BPA-free and FDA-approved for food and beverage safety. Our packaging is designed to protect the quality of the water without introducing harmful substances.

While rPET is an exciting innovation, we currently use high-grade PET to preserve the purity and stability of our product. That said, all of our bottles are recyclable — and we’re committed to continuously evaluating the most sustainable materials as technology evolves.

Yes. All American Artesian™ bottles are made from PET plastic, which is BPA-free and fully recyclable. PET is one of the most commonly recycled materials in the world and is widely accepted by curbside recycling programs.

We do. Our bottling facility is powered by 100% solar energy. From source to bottle, we aim to minimize our environmental impact while maintaining the highest standards of quality and safety.

Yes. At American Artesian™, our natural artesian water is drawn from a naturally protected aquifer located deep underground in Hanover County, Virginia. Because it’s sourced locally and bottled on-site, we eliminate the long-haul shipping associated with many imported waters — reducing emissions and delivering a fresher product.