{"id":59,"date":"2025-08-25T09:39:11","date_gmt":"2025-08-25T09:39:11","guid":{"rendered":"https:\/\/fm-connect1.fortmindz.in\/dual-language-stories\/?page_id=59"},"modified":"2025-11-16T12:29:34","modified_gmt":"2025-11-16T12:29:34","slug":"support","status":"publish","type":"page","link":"https:\/\/fm-connect1.fortmindz.in\/dual-language-stories\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

How Can We Help?<\/strong><\/h1>\n

Welcome to the Dual Language Stories support page.
Find answers to common questions \u2014 or reach out if you need help with your account, membership, or story access.<\/p>\n

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\ud83d\udfe9 Account & Login Help<\/strong><\/h1>\n

I can\u2019t log in.<\/strong><\/h3>\n

Try resetting your password using the Forgot Password<\/strong> link on the login page.
If you still cannot access your account, contact us and we\u2019ll help you right away.<\/p>\n

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How do I access my stories?<\/h3>\n

If you\u2019re on the $5\/month plan:<\/strong>
Log in and go to your Dashboard \u2192 Subscribed Stories<\/strong>.
Your two selected stories will appear there every 30 days.<\/p>\n

If you\u2019re on the $10 or $15\/month plan:<\/strong>
Log in and go to the Stories<\/strong> page on the main menu.
You\u2019ll see the entire library unlocked based on your plan level.<\/p>\n

Where can I update my profile or email?<\/strong><\/h3>\n

You can update your information under Dashboard \u2192 Profile<\/strong>.<\/p>\n

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\ud83d\udfe6 Billing & Payments<\/strong><\/h1>\n

How do I update my payment method?<\/strong><\/h3>\n

Go to Dashboard \u2192 Billing & Payments<\/strong> and update your card details.<\/p>\n

How do I cancel my membership?<\/strong><\/h3>\n

You may cancel anytime in Dashboard \u2192 Billing & Payments<\/strong>.
Your access continues until the end of the current billing cycle.<\/p>\n

Which payment methods do you accept?<\/strong><\/h3>\n

We accept credit\/debit cards, with Apple Pay and Google Pay coming soon.<\/p>\n

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\ud83d\udfe8 Story Access & Audio<\/strong><\/h1>\n

Where can I read the stories?<\/strong><\/h3>\n

All stories are available directly in your Dashboard under Subscribed Stories<\/strong>, organized by series and city.<\/p>\n

Where is the audio?<\/strong><\/h3>\n

Audio appears right beside each story<\/strong> on the reading page.
Just click the story \u2192 the audio player is immediately available.
No downloads, no extra steps.<\/p>\n

What\u2019s included in the Bonus Stories ($15 tier)?<\/strong><\/h3>\n

Bonus Stories are exclusive, high-quality releases available only to $15 members \u2014 giving you extra cities, deeper adventures, and more Spanish immersion every month.<\/p>\n

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\ud83d\udfea Membership Plans<\/strong><\/h1>\n

What\u2019s the difference between the $5 \/ $10 \/ $15 plans?<\/strong><\/h3>\n