{"id":12,"date":"2025-06-13T07:31:03","date_gmt":"2025-06-13T07:31:03","guid":{"rendered":"https:\/\/fm-connect1.fortmindz.in\/wp-hyblox\/?page_id=12"},"modified":"2025-06-25T14:02:40","modified_gmt":"2025-06-25T14:02:40","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/fm-connect1.fortmindz.in\/wp-hyblox\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\r\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">Overview<\/h2>\r\n<p class=\"whitespace-normal break-words\">At Hyblox AI, we stand behind the quality of our GPU servers and AI workstations. We understand that purchasing enterprise-grade AI hardware is a significant investment, and we want you to be completely satisfied with your purchase. This policy outlines our return, warranty, and support procedures.<\/p>\r\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">14-Day Return Period<\/h2>\r\n<p class=\"whitespace-normal break-words\">We offer a 14-day return period for unopened hardware purchases from the date of delivery. Returns must be initiated within this timeframe and are subject to the conditions below. Note: We do not offer evaluation periods unless extended directly by the OEM (NVIDIA, Supermicro, etc.).<\/p>\r\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">Eligibility for Returns<\/h2>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Eligible for Return:<\/h3>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\"><strong>Unopened Products<\/strong>: Factory-sealed items in original packaging (14-day window)<\/li>\r\n<li class=\"whitespace-normal break-words\"><strong>Wrong Configuration<\/strong>: If we shipped incorrect specifications<\/li>\r\n<li class=\"whitespace-normal break-words\"><strong>DOA (Dead on Arrival)<\/strong>: Hardware that arrives non-functional<\/li>\r\n<li class=\"whitespace-normal break-words\"><strong>OEM Evaluation Programs<\/strong>: When authorized by NVIDIA, Supermicro, or other manufacturers<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Not Eligible for Return:<\/h3>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\"><strong>Opened Products<\/strong>: Any item with broken seals or opened packaging (subject to restocking fee)<\/li>\r\n<li class=\"whitespace-normal break-words\"><strong>Servers<\/strong>: Complete server systems (peripherals and GPUs only)<\/li>\r\n<li class=\"whitespace-normal break-words\"><strong>Custom Configurations<\/strong>: Systems built to your specific requirements<\/li>\r\n<li class=\"whitespace-normal break-words\"><strong>Used GPUs<\/strong>: Due to cryptocurrency mining concerns<\/li>\r\n<li class=\"whitespace-normal break-words\"><strong>Software Licenses<\/strong>: Pre-installed ML frameworks or OS licenses<\/li>\r\n<li class=\"whitespace-normal break-words\"><strong>Damage from Misuse<\/strong>: Hardware damaged by improper installation, power surges, or modifications<\/li>\r\n<\/ul>\r\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">Return Process<\/h2>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Step 1: Contact Our Team<\/h3>\r\n<p class=\"whitespace-normal break-words\">Before initiating a return, contact our support team at <a class=\"underline\" href=\"mailto:support@hyblox.ai\">support@hyblox.ai<\/a>. Our technical team may be able to resolve configuration or performance issues without a return.<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Step 2: Obtain RMA Number<\/h3>\r\n<p class=\"whitespace-normal break-words\">If a return is necessary, we&#8217;ll issue a Return Merchandise Authorization (RMA) number. Returns without an RMA number cannot be processed.<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Step 3: Prepare for Shipping<\/h3>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Backup all data (we&#8217;re not responsible for data loss)<\/li>\r\n<li class=\"whitespace-normal break-words\">Remove any proprietary information<\/li>\r\n<li class=\"whitespace-normal break-words\">Pack items in original packaging with all accessories, cables, and documentation<\/li>\r\n<li class=\"whitespace-normal break-words\">Include RMA number on shipping label<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Step 4: Ship the Product<\/h3>\r\n<p class=\"whitespace-normal break-words\">Ship to:<br \/><strong>Hyblox AI LLC &#8211; Returns Department<\/strong><br \/><strong>RMA #[Your RMA Number]<\/strong><br \/><strong>11175 Cicero Drive<\/strong><br \/><strong>Alpharetta, GA 30022<\/strong><br \/><strong>USA<\/strong><\/p>\r\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">Refund Information<\/h2>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Processing Time<\/h3>\r\n<p class=\"whitespace-normal break-words\">Once we receive and inspect your return (typically 5-7 business days), we&#8217;ll email you regarding approval status.<\/p>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Refund Method<\/h3>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\"><strong>Approved returns<\/strong>: Processed within 7-10 business days<\/li>\r\n<li class=\"whitespace-normal break-words\"><strong>Original payment method<\/strong>: Refunds issued to original payment source<\/li>\r\n<li class=\"whitespace-normal break-words\"><strong>Wire transfers<\/strong>: May take additional 3-5 business days<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Restocking Fees<\/h3>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\"><strong>Unopened items<\/strong>: No restocking fee<\/li>\r\n<li class=\"whitespace-normal break-words\"><strong>Opened items<\/strong>: 15% restocking fee applies to all opened products<\/li>\r\n<li class=\"whitespace-normal break-words\"><strong>Custom configurations<\/strong>: 25% restocking fee (if returnable)<\/li>\r\n<\/ul>\r\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">Warranty Support<\/h2>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Standard Warranty Coverage<\/h3>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\"><strong>GPU Servers<\/strong>: 3-year warranty on parts, 1-year on labor<\/li>\r\n<li class=\"whitespace-normal break-words\"><strong>AI Workstations<\/strong>: 3-year warranty on parts, 1-year on labor<\/li>\r\n<li class=\"whitespace-normal break-words\"><strong>Components<\/strong>: Covered by manufacturer warranties (NVIDIA, AMD, Intel)<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">What&#8217;s Covered:<\/h3>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Hardware defects<\/li>\r\n<li class=\"whitespace-normal break-words\">Component failures under normal use<\/li>\r\n<li class=\"whitespace-normal break-words\">Factory specification compliance<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">What&#8217;s Not Covered:<\/h3>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Physical damage or misuse<\/li>\r\n<li class=\"whitespace-normal break-words\">Modifications or overclocking damage<\/li>\r\n<li class=\"whitespace-normal break-words\">Power surge damage<\/li>\r\n<li class=\"whitespace-normal break-words\">Normal wear and tear<\/li>\r\n<\/ul>\r\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">Exchange Policy<\/h2>\r\n<p class=\"whitespace-normal break-words\">We gladly exchange defective products or assist with upgrades:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\"><strong>Defective units<\/strong>: Exchanged at no cost (including shipping)<\/li>\r\n<li class=\"whitespace-normal break-words\"><strong>Performance upgrades<\/strong>: Available with price adjustment<\/li>\r\n<li class=\"whitespace-normal break-words\"><strong>Cross-shipping<\/strong>: Available for critical production systems<\/li>\r\n<\/ul>\r\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">Shipping Costs<\/h2>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Returns<\/h3>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\"><strong>Our error or defective product<\/strong>: We cover return shipping<\/li>\r\n<li class=\"whitespace-normal break-words\"><strong>Change of mind or performance<\/strong>: Customer covers return shipping<\/li>\r\n<li class=\"whitespace-normal break-words\"><strong>International returns<\/strong>: Customer responsible for customs\/duties<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Replacements<\/h3>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\"><strong>Warranty replacements<\/strong>: Shipped at our expense<\/li>\r\n<li class=\"whitespace-normal break-words\"><strong>Exchanges<\/strong>: Standard shipping rates apply<\/li>\r\n<\/ul>\r\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">Special Considerations<\/h2>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Enterprise Customers<\/h3>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">OEM evaluation programs available when offered by manufacturers<\/li>\r\n<li class=\"whitespace-normal break-words\">On-site testing support for large deployments (additional fees may apply)<\/li>\r\n<li class=\"whitespace-normal break-words\">Custom return agreements for volume purchases<\/li>\r\n<\/ul>\r\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">International Orders<\/h3>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Subject to export regulations<\/li>\r\n<li class=\"whitespace-normal break-words\">Additional documentation may be required<\/li>\r\n<li class=\"whitespace-normal break-words\">Extended processing times for customs<\/li>\r\n<\/ul>\r\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">Damaged Shipments<\/h2>\r\n<p class=\"whitespace-normal break-words\">If your order arrives damaged:<\/p>\r\n<ol class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-decimal space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Document damage with photos<\/li>\r\n<li class=\"whitespace-normal break-words\">Note damage with carrier<\/li>\r\n<li class=\"whitespace-normal break-words\">Contact us within 48 hours<\/li>\r\n<li class=\"whitespace-normal break-words\">Keep all packaging materials<\/li>\r\n<\/ol>\r\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">Technical Support First<\/h2>\r\n<p class=\"whitespace-normal break-words\">Before considering a return, our expert team can often resolve issues:<\/p>\r\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\">\r\n<li class=\"whitespace-normal break-words\">Configuration optimization<\/li>\r\n<li class=\"whitespace-normal break-words\">Driver updates and compatibility<\/li>\r\n<li class=\"whitespace-normal break-words\">Performance tuning<\/li>\r\n<li class=\"whitespace-normal break-words\">Remote diagnostics<\/li>\r\n<\/ul>\r\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">Contact Information<\/h2>\r\n<p class=\"whitespace-normal break-words\"><strong>Technical Support &amp; Returns<\/strong><br \/>Email: <a class=\"underline\" href=\"mailto:support@hyblox.ai\">support@hyblox.ai<\/a> (24\/7)<br \/>Ticketing System: Available 24\/7 through support portal<br \/>Phone: (404) 430-7705<br \/>Phone Hours: Monday-Friday, 9 AM &#8211; 6 PM EST<\/p>\r\n<p class=\"whitespace-normal break-words\"><strong>Mailing Address for Returns<\/strong><br \/>Hyblox AI LLC<br \/>11175 Cicero Drive<br \/>Alpharetta, GA 30022<br \/>USA<\/p>\r\n<h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">Policy Updates<\/h2>\r\n<p class=\"whitespace-normal break-words\">We reserve the right to update this policy. Changes will be posted on this page with the revision date.<\/p>\r\n<hr \/>\r\n<p class=\"whitespace-normal break-words\"><em>Questions about returns? Our team is here to help ensure your AI infrastructure investment delivers the performance you need. Contact us at <a class=\"underline\" href=\"mailto:support@hyblox.ai\">support@hyblox.ai<\/a><\/em><\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>Overview At Hyblox AI, we stand behind the quality of our GPU servers and AI workstations. We understand that purchasing enterprise-grade AI hardware is a significant investment, and we want you to be completely satisfied with your purchase. This policy outlines our return, warranty, and support procedures. 14-Day Return Period We offer a 14-day return&hellip; <a class=\"more-link\" href=\"https:\/\/fm-connect1.fortmindz.in\/wp-hyblox\/return-policy\/\">Continue reading <span class=\"screen-reader-text\">Return Policy<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template-common.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Return Policy - Hyblox<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fm-connect1.fortmindz.in\/wp-hyblox\/return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return Policy - Hyblox\" \/>\n<meta property=\"og:description\" content=\"Overview At Hyblox AI, we stand behind the quality of our GPU servers and AI workstations. 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